Silver

 Initial calls will be made to all the leads, in reasonable expected time from their receipt through the Moving Software used.

 Follow up calls will be made to all the leads to be conducted daily to several times per week until the leads are reached.

 Initial estimate emails will be sent to all the leads in reasonable expected time from their receipt through the CRM used.

 Follow up emails will be sent to all the leads and will be conducted several times per week until the leads are reached.

Confirmation calls to all moves scheduled to confirm all the moves scheduled within 3 days from Move Date.

Representative will communicate  with customers over the phone and email, should any issues arise during the move. This interaction will be limited to verbal conversations and email conversations with customers on behalf of the company only.

Identifying and tracking bad leads. Sending lead credit requests to lead providers within allotted time for credit.

Gold

Review of Online Presence, and make recommendations for improvement.

 Provide Verbal and Written response to customer complaints received from booked leads.

Response in Writing to all Negative and Positive Reviews written by customers online via all websites that post moving reviews provided by the moving company.

Claims Services on Company’s behalf verbal and in writing.

Dispatch Services for Local Moves

Dispatch Services for Long Distance

 Driver Assist for Long Distance

Diamond Stand Alone

Virtual Inventory/Survey - Collecting/Surveying the Inventory via a video call with the client.

Pricing Review - Price Comparison of local competition in your area. Review of pricing and pricing advice to obtain more business and revenue.

Market Advertising Advice

Lead Source Review and Tips

Lead Provider Set-up and Assistance

Consulting Services

 In-Person Sales Department Review

Remote Virtual Sales Department Review

Marketing Campaign Strategies

SEO 

 Social Media Management & Marketing